Refund policy
A little reassurance as you enter the world of Relic.
At Relic Jewellery, each piece is crafted with intention — made to be worn, cherished, and carried with you through all the moments of your story. We want you to feel completely at ease when choosing a piece, which is why we offer a fair and transparent returns process.
This policy is designed to give you peace of mind while protecting the integrity of handcrafted jewellery.
Your Peace of Mind — Our Commitment
We want every Relic piece to feel like discovering something special, and we want you to feel safe in your choice.
If your order isn’t quite what you expected, most items can be returned within 14 days of delivery.
Returning Items
To be eligible for a return, your piece must be:
❖ Unworn and unused
❖ In its original, pristine condition
❖ Returned with all original packaging (including Relic boxes, pouches, and cards)
❖ Accompanied by proof of purchase
Before sending anything back, please contact us via the contact form or email on our website. We will guide you through the process and provide full instructions.
Unapproved returns may not be accepted.
Condition & Wear
For the safety and wellbeing of all customers, we cannot accept returns that show any signs of:
❖ Wear, or scent/perfume
❖ Tarnish, residue or marks
❖ Scratches, dents or damage
❖ Missing components or tags
To maintain fairness for all customers, items must be returned in fully resellable condition.
We reserve the right to refuse a refund if a returned item does not meet these requirements.
Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked and insured postal service, as lost returns cannot be refunded.
All returns must be sent to our logistics centre returns address: Relic, Unit 148328, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Once your return is received at our logistics centre, it is forwarded directly to the Relic studio for a personal inspection before processing your exchange or refund.
Damages and Issues
Please inspect your order upon receipt and contact us within 48 hours if:
❖ Your item is damaged
❖ Your item is faulty
❖ You received the wrong item
We will assess the issue and arrange a repair, replacement, or full refund.
In these rare cases, we will always make it right.
Non-Returnable Items
For hygiene, ethical, or bespoke-crafting reasons, the following cannot be returned:
❖ Earrings (due to hygiene requirements)
❖ Made-to-order, custom, or personalised pieces
❖ Sale items
❖ Purchases made with discount codes or vouchers
❖ Gift cards
If you're unsure about a specific piece, please contact us before purchasing — we’re always here to help.
Exchanges
Relic Jewellery offers a one-time exchange provision, referred to as an ‘Exchange for Energy,’ to ensure customer satisfaction with the chosen talisman.
- Eligibility: To initiate an exchange, the customer must contact Relic within 14 days of the delivery date. Items must be returned in their original, unworn, and pristine condition, including all original packaging.
- Process: Upon approval of the exchange request, the item must be returned to Relic. Once the returned item has been inspected and its condition verified, the exchange will be processed.
- Shipping Costs: The cost of returning the original item to Relic is the sole responsibility of the customer. Relic will provide complimentary shipping for the delivery of the newly selected exchange item to the customer (limited to one exchange per order). However, Relic is not responsible for any customs duties, taxes, or import fees applicable in the destination country. For international exchanges, the customer remains the Importer of Record and is solely responsible for all secondary import charges.
- Valuation Differences:
- If the replacement item is of a higher value, an invoice for the balance must be settled before the new item is dispatched.
- If the replacement item is of a lower value, the remaining balance will be issued as a digital credit note for future use at Relic Jewellery UK.
- Exclusions: Standard exclusions apply to all exchanges, including earrings (for hygiene reasons), bespoke or made-to-order commissions, and items purchased during a clearance or sale.
EU 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your purchase within 14 days, for any reason.
As above, all items must be returned in unused, pristine condition and in original packaging.
All other terms in this policy still apply.
Refunds
Once we receive your return, we will carefully inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the funds.
If 15 business days have passed since your refund was approved, please contact us.
Why These Boundaries Exist
Each Relic piece is handcrafted with care, intention, and meaning.
To honour the time, energy, and materials involved — and to maintain fairness for all customers — returned items must remain in perfect resellable condition.
These boundaries protect the magic, while still giving you the confidence to choose a piece that feels truly aligned with you.
